???? Project Title:

Ticketing System (Laravel + Vue.js)

???? Summary:

The Ticketing System is a web application that allows users to submit, track, and manage support tickets efficiently. Built using Laravel for the backend and Vue.js for the frontend, it streamlines communication between users and support teams, ensuring faster issue resolution.

✨ Key Features:

User Authentication: Register, login, and role-based access (users/admins/support agents).

Ticket Submission: Create new support tickets with categories and priority levels.

Ticket Status Management: Open, In Progress, Resolved, Closed statuses.

Real-Time Notifications: Email or in-app updates on ticket activity.

Admin Dashboard: Overview of all tickets, user activities, and agent performance.

Comments & Attachments: Add updates and upload files to support tickets.

Search and Filters: Easily search tickets by user, date, priority, or status.

Analytics & Reports: Generate reports on ticket handling times and resolution rates.

Role Management: Assign different permissions to users, agents, and admins.

Mobile Responsive: Fully functional on mobile and desktop devices.

????️ Technologies Used:

Frontend: Vue.js (Composition API / Vuex for state management)

Backend: Laravel (PHP Framework)

Database: MySQL or PostgreSQL

Authentication: Laravel Sanctum or JWT

Notifications: Laravel Notification System (Mail, SMS, In-App)

Hosting: AWS, DigitalOcean, or shared hosting

Optional: Pusher/WebSocket for real-time ticket updates

⚙️ Working Process:

User Login: User or customer logs in to the system.

Ticket Creation: Submits a new ticket describing the issue.

Ticket Assignment: Admin or system assigns the ticket to a support agent.

Issue Resolution: Support agent communicates with the user via ticket comments.

Ticket Closure: Once resolved, the ticket is closed, and both sides are notified.

Admin Monitoring: Admin monitors overall ticket flow, performance, and SLA adherence.

✅ Benefits:

Improved Support Efficiency: Centralizes user issues and agent responses.

Real-Time Communication: Quick updates improve customer satisfaction.

Transparency: Clear status and tracking of each ticket.

Scalability: Suitable for startups, SMEs, and enterprise-level support teams.

Customization: Easily customize workflows or add new features with Laravel’s flexibility.

Data-driven Decisions: Analytics help optimize support operations over time.