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Booking via WhatsApp Chatbot

Objective:

To develop a WhatsApp-based chatbot that allows users to search, book, and confirm services (like tours, hotels, or events) directly through WhatsApp, providing a convenient and instant booking experience without visiting a website or app.

Why Choose This Project:

  • Leverages WhatsApp, a widely used messaging platform, for bookings.

  • Offers instant interaction, reducing friction for users.

  • Can automate booking confirmations, reminders, and cancellations.

  • Reduces dependency on websites or mobile apps for simple bookings.

  • Provides analytics and insights into user behavior via chatbot interactions.

Key Features:

Feature Description
WhatsApp Integration Users interact with a chatbot via WhatsApp for bookings.
Automated Booking Bot guides users through selecting services, dates, and number of tickets.
Payment Integration Supports payment links or gateway integration within WhatsApp chat.
Confirmation & Notifications Sends booking confirmation, reminders, and updates via chat.
Multilingual Support Chatbot communicates in multiple languages for diverse users.
Admin Dashboard Track bookings, manage services, and view chatbot analytics.
User Profile Management Store user preferences, past bookings, and contact info.
Interactive Menus Buttons and quick replies for easier navigation in chat.
Feedback Collection Gather user feedback after booking or attending services.

Technology Stack:

Layer Technologies
Chatbot Framework Twilio API for WhatsApp, Dialogflow, or WhatsApp Business API
Backend Node.js with Express or Python Flask/Django
Database MySQL / MongoDB / Firebase Firestore
Authentication Admin authentication via JWT or OAuth2
Payment Integration Stripe, Razorpay, PayPal (via payment links)
Hosting / Cloud AWS / Azure / Firebase
Notifications WhatsApp messages for confirmations, reminders, or alerts

Working Flow:

  1. Service Setup (Admin)

    • Admin adds services (tours, hotels, events) with availability and pricing.

  2. User Interaction

    • User sends a message to the WhatsApp chatbot.

    • Bot greets the user and shows service options via menu or quick replies.

  3. Booking Process

    • User selects service, date, and number of tickets.

    • Bot calculates total cost and shares payment link.

  4. Payment & Confirmation

    • User completes payment through the provided link.

    • Bot sends booking confirmation and e-ticket via WhatsApp.

  5. Notifications & Feedback

    • Bot sends reminders, updates, and collects post-service feedback.

  6. Admin Analytics

    • Admin dashboard shows bookings, payments, user interactions, and popular services.

Main Modules:

  1. Chatbot Module: Handles WhatsApp messaging, menu navigation, and user interaction.

  2. Booking Module: Records bookings, availability checks, and ticket generation.

  3. Payment Module: Generates payment links and verifies successful transactions.

  4. Admin Module: Manages services, bookings, and analytics dashboard.

  5. Notification Module: Sends confirmations, reminders, and feedback requests.

Security Features:

  • Secure admin login and authentication.

  • Encrypted user and payment data.

  • HTTPS for backend APIs.

  • Secure webhook communication between WhatsApp and backend server.

Visualization Options:

  • Interactive WhatsApp Chat: Dynamic menus, buttons, and quick replies.

  • Booking Dashboard: Track confirmed bookings, payments, and cancellations.

  • Analytics Charts: Most booked services, peak times, and user demographics.

  • Confirmation & E-ticket Display: PDF or QR code sent via WhatsApp.

This Course Fee:

₹ 2499 /-

Project includes:
  • Customization Icon Customization Fully
  • Security Icon Security High
  • Speed Icon Performance Fast
  • Updates Icon Future Updates Free
  • Users Icon Total Buyers 500+
  • Support Icon Support Lifetime
Secure Payment:
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