Why Choose This Project

Organizations and enterprises often deal with numerous security events, incidents, or alerts daily. Tracking, assigning, and resolving these events manually can lead to delays and overlooked issues. This Security Event Ticketing System provides a centralized platform to log, assign, track, and resolve security incidents efficiently. It ensures accountability, quick response, and organized documentation of all security events.

What You Get

A web-based platform where security events (alerts, breaches, vulnerabilities) can be logged as tickets. Each ticket can be categorized by severity, type, and department. Admins or security managers can assign tickets to specific teams, track progress, escalate unresolved issues, and maintain audit logs. The system also includes notifications, dashboards, and reporting features.

Key Features

Technology Stack

Frontend Layer: HTML, CSS, JavaScript, Bootstrap; optional React or Angular for interactive dashboards.
Backend Layer: Node.js (Express) / Java Spring Boot / PHP (Laravel) to handle ticket creation, assignment, and status updates.
Database Layer: MySQL / PostgreSQL / MongoDB for storing users, tickets, logs, and notifications.
Notification Layer: SMTP (Nodemailer, SendGrid) or Twilio for email/SMS alerts.
Security Layer: HTTPS for secure communication, JWT/OAuth2 for authentication, input validation to prevent XSS/SQL injection.

Working Flow

1. User Login
   Employees and security personnel log in to the system securely.

2. Event Creation
   Users submit a security event or incident as a ticket with all relevant details.

3. Ticket Assignment
   Admins or managers assign tickets to appropriate personnel or teams.

4. Status Updates
   Assigned users update ticket status (In Progress, Resolved, Escalated).

5. Notifications
   Email/SMS alerts notify relevant users about ticket updates or overdue events.

6. Reporting & Analytics
   Generate reports on ticket resolution times, open/closed tickets, and trends.

Main Modules

• Authentication Module → Secure login for employees, analysts, and admins

• Ticket Management Module → Create, assign, update, and close tickets

• Notification Module → Real-time email/SMS alerts for updates and escalations

• Dashboard & Analytics Module → Visualize open tickets, resolution trends, and performance

• Audit & Logging Module → Maintain logs of all actions for compliance and accountability

• Attachment Module → Support file uploads for proofs, screenshots, and logs

Security Features

• HTTPS-secured portal and API endpoints

• Role-based access control for different user levels

• Input validation to prevent XSS, SQL injection, and malicious file uploads

• Encrypted storage for sensitive ticket information

• Audit trail to ensure accountability and compliance