Objective

To develop a web and mobile platform that provides real-time wait time updates and queue management for services such as restaurants, hospitals, amusement parks, and customer service centers. The system helps users plan visits efficiently and allows businesses to manage queues dynamically, reducing wait times and improving customer satisfaction.

Key Features

Technology Stack

Frontend (User & Admin): React.js / Angular / Vue.js, Tailwind CSS / Bootstrap, React Native / Flutter (mobile)

Backend: Node.js (Express) / Spring Boot / Django, REST APIs, WebSockets for real-time updates

Database: PostgreSQL / MySQL (users, bookings, queue data), Redis (real-time queue caching)

Notifications: Firebase / Twilio for push notifications, SMS, and emails

Cloud & Hosting: AWS / Azure / GCP for scalable deployment

Workflow

1. User Registration/Login → Users create accounts and set preferences.

2. Browse Services → Search for restaurants, hospitals, or other services.

3. View Wait Times → See live estimated wait times for selected services.

4. Join Virtual Queue → User joins the queue remotely and receives a position update.

5. Notifications → System sends alerts when it’s user’s turn or if wait time changes.

6. On-Site Check-In → Users confirm arrival, reducing idle waiting and queue confusion.

7. Admin Management → Businesses monitor queues, adjust staff allocation, and update service times.

8. Analytics & Reports → Track peak hours, average wait times, and user engagement.

User Roles

• User/Customer → View wait times, join virtual queues, receive notifications.

• Business/Service Provider → Manage queues, adjust service allocation, monitor analytics.

• Admin → Oversee platform performance, manage users and service providers, ensure data integrity.

Security Features

• Role-based access control (RBAC).

• Secure authentication using JWT / OAuth 2.0.

• Encrypted data storage and communication.

• Two-factor authentication (2FA) for sensitive admin accounts.

• Audit logs for queue changes, user activity, and notifications.

Analytics

• Average and peak wait times per service.

• Queue lengths and virtual queue engagement.

• Service efficiency and user satisfaction trends.

• Usage patterns by time, location, and service type.

• Notifications effectiveness (click-throughs and attendance).

What You Get

• Real-time wait time and virtual queue management platform.

• Admin dashboard for managing service efficiency.

• Notifications for users about queue status and updates.

• Analytics for monitoring service performance and peak times.

• Mobile and web support for users and service providers.

Why Choose This Project?

• Addresses a common pain point for customers waiting in lines.

• Helps businesses optimize service delivery and reduce congestion.

• Combines full-stack development with real-time data handling.

• Scalable for multiple industries including restaurants, hospitals, and events.

• Demonstrates practical integration of notifications, real-time updates, and analytics.